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Go to the shopFrequelty Asked Questions
Please click on Questions for Answers
HOW CAN I PAY FOR MY ORDER?
Our premium quality supplements are available online through a variety of payment methods. Mastercard, Visa, American Express, PayPal, and Maestro, are all accepted. When you reach the checkout screen, you'll be able to select your preferred payment method.
HOW MUCH WILL DELIVERY COST?
Please click HERE to see delivery costs.
WHAT ARE THE DELIVERY OPTIONS?
Whether you are ordering in the UK mainland, highlands, UK offshore, or from another part of the world, there are a range of delivery options available. You can view the full list of options HERE
HOW CAN I CANCEL OR CHANGE AN ORDER?
Our warehouse team will process or dispatch all orders within 24 hours (all orders placed on Fridays, weekends, and public holidays will be processed or dispatched the following workday). We recommend you contact our Customer Service Team by email HERE as soon as possible after placing your order (Open 9am to 5pm, Monday-Friday). We cannot guarantee that your order can be cancelled or changed before it is dispatched. We will of course arrange a free return and refund for any unwanted product(s) if you place an order in error, and we cannot stop the order being dispatched.
WHERE IS MY ORDER?
Although our warehouse is operating as usual, deliveries may be delayed by 2-3 days due to the current situation affecting our delivery providers. The delays may be longer for orders for overseas customers. We would ask you to wait
2-3 days for your order to arrive once it has been dispatched up to 48 hours after you place your order. Should your order not arrive within this timeframe, please contact us HERE and we will check the tracking numbers. If the order has not arrived, we will arrange for a replacement as soon as possible
2-3 days for your order to arrive once it has been dispatched up to 48 hours after you place your order. Should your order not arrive within this timeframe, please contact us HERE and we will check the tracking numbers. If the order has not arrived, we will arrange for a replacement as soon as possible
CAN I VIEW MY ORDERING HISTORY FROM THE STERLING NUTRITION WEBSITE?
You can sign into your account by clicking HERE if you've created one.
HOW CAN I CONTACT STERLING NUTRITION ABOUT MY ORDER?
For any reason you need to contact us about your order, please call 0333 772 1569 or preferably send us an email. HERE
IF YOU ARE OUT OF STOCK OF A SUPPLEMENT, WHEN WILL IT BE BACK IN STOCK AGAIN?
Although we cannot guarantee when the item will be back in stock, we make every attempt to replenish our stock as soon as possible. You can email, us to be notified when we get items back in stock by clicking HERE. Your email address will not be shared with anyone.
WHAT IS THE PROCESS FOR REGISTERING AN ACCOUNT?
By clicking HERE, you can set up an account using your name, email address, and password.
IS MY PERSONAL INFORMATION SAFE WHEN I SIGN UP FOR AN ACCOUNT?
Your personal information will always remain safe. See our Privacy Policy HERE for more information.
IF I FORGET MY PASSWORD, WHAT SHOULD I DO?
You can reset your password by clicking Forgot Your Password at the login page? The login page can be found HERE.
IS IT POSSIBLE TO SIGN UP FOR SPECIAL OFFERS?
On our homepage, you will find a sign-up form for our email newsletter. To subscribe, you'll need to enter your email address. By signing up you will receive our latest offers and news.
I NO LONGER WISH TO RECEIVE SPECIAL OFFERS. HOW DO I UNSUBSCRIBE?
To unsubscribe, click the Unsubscribe option in one of the email newsletters you receive from us. To unsubscribe from all our email campaigns, you will need to contact us HERE and state you do not want any more email marketing. You will no longer receive any email correspondence from us after emailing us.
