Frequently Asked Questions

Our premium quality supplements are available online through a variety of payment methods. Mastercard, Visa, American Express, PayPal, and Maestro, are all accepted. When you reach the checkout screen, you'll be able to select your preferred payment method.

Standard UK delivery is free. Expedited UK delivery costs £1.99. See our Delivery and Returns page for delivery times and the order cutoff.

Standard UK delivery is free and usually takes 2–3 working days. Expedited UK delivery costs £1.99 and arrives the next working day for orders placed before 2 pm UK time, Monday to Friday, excluding UK bank holidays. Orders placed at or after 2 pm, at weekends or on bank holidays are dispatched the next working day; Expedited delivery arrives the working day after dispatch. See our delivery information.

Email customerservices@sterlingnutrition.co.uk as soon as possible with your order number and the change or cancellation you need. We will try to stop an order before dispatch, but cannot guarantee this once it has entered dispatch. If it has already been dispatched, you can use our 30-day change-of-mind returns policy, subject to its safety-seal conditions. You pay change-of-mind return postage. See our Returns and Refunds Policy.

Standard delivery usually takes 2–3 working days. Expedited delivery arrives the working day after dispatch. Our dispatch cutoff is 2 pm UK time, Monday to Friday, excluding UK bank holidays. If your order has not arrived when expected, email customerservices@sterlingnutrition.co.uk with your order number so we can help. If a paid delivery service was not provided as agreed, we will refund delivery charges where you are entitled to this.

You can sign into your account by clicking HERE if you've created one.

Email customerservices@sterlingnutrition.co.uk with your order number, name and the product you wish to return. Another reasonable proof of purchase is fine if you cannot find your order number. For a change-of-mind return, tell us within 30 days after delivery and send the goods back within 14 days after notifying us. Product safety-seal conditions apply. You pay change-of-mind return postage; we cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods. See our full Returns and Refunds Policy for conditions, refund timing and the Huddersfield returns address.

Please email customerservices@sterlingnutrition.co.uk with your order number and details of how we can help.

Although we cannot guarantee when the item will be back in stock, we make every attempt to replenish our stock as soon as possible. You can email us to be notified when we get items back in stock by clicking HERE. Your email address will not be shared with anyone.

Open your account and follow the sign-in or registration instructions shown. The available sign-in method depends on the account options currently enabled.

Read our Privacy Policy for information about how personal information is collected and used.

Open the account sign-in page and follow its recovery instructions. If it asks for a one-time email code, use the code sent to your email address.

On our homepage, you will find a sign-up form for our email newsletter. To subscribe, you'll need to enter your email address. By signing up you will receive our latest offers and news.

Use the unsubscribe link in a marketing email. For help, email customerservices@sterlingnutrition.co.uk. Essential messages about an order may still be sent.

The checkout shows the taxes and delivery charges that apply to your order and destination before payment. For questions about an order, please contact customer services.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.