Delivery & Returns

We offer free Standard delivery for UK orders.

Order processing and delivery estimates

Standard delivery usually takes 2–3 working days. Delivery times are estimates.

Help with your delivery

If your order has not arrived when expected, please email customerservices@sterlingnutrition.co.uk with your order number so we can help.

If a paid delivery service was not provided as agreed, please contact us. We will refund delivery charges where you are entitled to this.

If you need to return something, we are here to help. This policy explains returns for UK customers buying from sterlingnutrition.co.uk.

1. If you change your mind

We offer one 30-day period to tell us that you would like to return your purchase because you have changed your mind. You do not need to give a reason. The same conditions apply throughout the 30 days.

You can cancel before delivery or up to 30 days after delivery. Count from the day after your order arrives. If one order arrives in separate parcels, count from the day after the last item arrives. This extends your statutory 14-day cancellation period.

You may inspect your purchase as you would in a shop. Please keep the product safety seals intact. Section 2 explains when opening a sealed product prevents a change-of-mind return.

After telling us that you wish to return your purchase, please send it back promptly and within 14 days. If a cancellation or return deadline falls on a weekend or UK bank holiday, we accept the next working day.

2. Product seals and your safety

Please keep all outer and inner safety seals intact if you may wish to return your purchase.

We cannot accept a change-of-mind return where a product was supplied sealed and breaking its safety seal makes it unsuitable for return for health or hygiene reasons. This condition applies throughout the 30-day period.

These conditions do not affect your rights if the product is faulty, damaged on arrival or not as described, even if you have opened it or broken its seals.

MCT oil: the plastic film around the cap is the only safety seal

Our MCT oil has no inner seal. Once the cap film is broken or removed after delivery, we cannot confirm that the contents remain untouched. For this reason, we cannot accept it back simply because you have changed your mind, even if you have not used the oil.

Opening the postal box or envelope is fine. If a product arrives with a broken or missing safety seal, please do not use it and contact us.

3. How to arrange a return

To arrange a return, please email customerservices@sterlingnutrition.co.uk with your order number and tell us that you wish to return your purchase. Please also include your name and the product you wish to return. If you cannot find your order number, another reasonable proof of purchase is fine. You can also write to the address in section 7.

We will give you a returns number and return instructions. Please include the returns number inside your parcel so we can match it to your order. The number helps us process your return; it is not a condition of exercising your legal cancellation rights. If you have not received a number, include your name and order details instead.

Please pack the product securely and send it to our Huddersfield returns address. You do not need the original postal box. Keep proof of posting; tracked postage is helpful but not compulsory.

You can use the optional form in section 8, but any clear message saying you wish to cancel is enough. If you cancel before dispatch, we will try to stop the order. If it has already entered dispatch, you may need to return it when it arrives.

4. Who pays the return postage?

If you have changed your mind, you pay the cost of sending the product back. We do not charge cancellation, administration or restocking fees. If your original delivery was free, we do not deduct our delivery costs from your refund.

If the product is faulty, damaged on arrival, incorrect or not as described, we cover reasonable return costs. Please contact us so we can arrange a prepaid return or collection, or reimburse your reasonable postage costs. A replacement for a valid claim is sent at no extra cost.

5. If something is wrong with your product

We are sorry if your order has a problem. Please contact us when you notice it so we can help put things right. A description, photographs and the batch number are helpful if available. You can make a valid claim even if you have opened the product or broken its seals.

Your products must be of satisfactory quality, fit for purpose and as described. If they are not, you normally have 30 days from delivery to reject them and receive a refund. You may choose an appropriate replacement instead.

Your rights do not simply end after 30 days. Depending on the circumstances, you may be entitled to a repair or replacement, followed by a refund or price reduction if that solution is unavailable or does not resolve the problem. We will not insist on a replacement when you have a legal right to a refund.

6. When you will receive your refund

For a change-of-mind return, we refund promptly and within 14 days of receiving the goods or proof that you have sent them back, whichever comes first. If we agree to collect them, or the order has not been dispatched, we refund within 14 days of your cancellation notice.

For a refund due because goods do not meet your legal rights, we refund promptly and within 14 days of agreeing that you are entitled to it.

We use your original payment method unless you agree otherwise, with no refund fee. We will confirm when we issue the refund. Your payment provider may take a little longer to show it in your account.

If you handle a product more than you would reasonably be allowed to in a shop and this reduces its value, we may deduct that loss from a change-of-mind refund where the law allows. We will explain any deduction. We do not deduct for normal inspection or for faults or damage that are our responsibility.

Delivery charges and discounts

If you return the whole order because you changed your mind, we refund any standard delivery charge you paid. If you chose a delivery upgrade, the extra upgrade charge is normally not refunded once the order has been dispatched. If we stop the order before dispatch, we refund all delivery charges.

If you keep part of your order, we normally retain any delivery charge you actually paid, unless a refund is legally due. If delivery was free, there is no delivery charge to refund, and we will not deduct our delivery costs from your product refund. If the whole order is returned because it is faulty, damaged on arrival, incorrect or not as described, we refund any original delivery charge you paid, including any upgrade.

If a paid delivery service was not provided as agreed, please contact us. We will refund delivery charges where you are entitled to this.

Sale items have the same legal rights as full-price items. We refund the amount you paid after discounts. For part of a bundle, we refund the discounted price allocated to that item, or a fair share of the bundle price if no amount was allocated. We do not increase the price of items you keep.

7. Contact us and return address

Email: customerservices@sterlingnutrition.co.uk

Please send returns and correspondence to:
Sterling Nutrition Ltd
Customer Returns
5 Birchroyd Close
Huddersfield
West Yorkshire
HD2 2ES
United Kingdom

Registered office:
Sterling Nutrition Ltd
5 Brayford Square
London
E1 0SG
United Kingdom

Please use the Huddersfield address above for returns.

If you bought through Amazon, TikTok Shop or another retailer, please use the returns process for the seller or platform shown on your order. We are happy to help if you are unsure. Your legal rights against the seller still apply.

8. Optional cancellation form

To use this optional form, copy the text below into an email, complete the details and send it to customerservices@sterlingnutrition.co.uk. Alternatively, print it, complete it and post it to our Huddersfield address in section 7. It does not send automatically. You can also simply email us your order number and say that you wish to return your purchase.

To: Sterling Nutrition Ltd
Customer Returns
5 Birchroyd Close
Huddersfield
West Yorkshire
HD2 2ES
United Kingdom
Email: customerservices@sterlingnutrition.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the goods listed below.

[*] Delete whichever does not apply.